Part-time Receptionist/Case Manager

                                                                                            Part-time Receptionist/Case Manager

The mission of FCR is to provide a welcoming, inclusive, and safe environment for all survivors of trauma, including those impacted by domestic and sexual violence, substance abuse, bereavement, and other causes. With the understanding that the aim of equality and justice is ongoing, we are committed to modeling diversity, inclusivity, and equity within our organization to reflect the communities in which we serve.

Community based non-profit organization is seeking a passionate, creative, motivated, flexible person for the part-time role of Receptionist/Case Manager. The Receptionist/Case Manage will work with and provide office support, data entry and case management duties for our Mental Health, Domestic Violence, Human Trafficking, Healthy Relationship, and Housing programs.

Responsibilities

•  Providing front desk coverage (answering phones, monitoring answering service portal, checking in clients, etc.)
•  Verify demographic data, insurance eligibility and update practice management system
•  Data entry into agency database and server
• Make confirmation calls for upcoming therapy appointments
•  Scanning, uploading, copying and collating agency documents
•  Notify the Chief Operating Officer of any building maintenance issues and tracking progress of resolutions
•  Filing of client-related documents, copying records, maintaining agency files, including cataloging and storage of closed case files
•  Perform opening/closing procedures, cleaning and organizing waiting area as needed throughout the day
•  Monitor and submit supply order requests to the Administrative Assistant
•  Assist during emergency situations
•  Other duties as assigned

Requirements

•  Must have cultural awareness and experience working and interacting with diverse populations
•  At least 3 years’ office experience
•  Must be able to work independently and as part of a team
•  Must be highly organized, reliable and dependable
•  Solid understanding of HIPAA, confidentiality and privacy practices is required
•  Excellent interpersonal, listening and communication skills, both written and verbal
•  Must have excellent computer skills and be proficient in Microsoft Products (Word, Excel, Outlook, Teams).
•  Valid Driver’s License required
•  CPR Certification required

Hours

This position is part-time at 25 hours per week; Monday-Friday 9am to 2 pm. Occasional flexibility is required to meet coverage needs.

Salary Range: $21-24 per hour

Benefits: Sick leave accrued at a rate of one hour for every 30 hours worked.

                                                                                  Please send resume and cover letter to:

                                                                                           @email

                                                                                  Please put "Reception" in the subject line.

                                                                                                    NO CALLS PLEASE

                                                        For more information and opportunities please visit our website www.fcr-ma.org

FCR is an Equal Opportunity Employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.