Cassandra Johnson goes above and beyond in providing compassionate care, using her strong de-escalation skills to respond to each resident in a way that reflects their individual needs. She takes the time to build trust and create a positive environment, leading “Freestyle Tuesdays” groups where residents choose the topics, and often baking or cooking to bring people together. One example of her dedication came at Christmastime, when she wanted each resident to have a gift that truly reflected their style.