Community Support Navigator

Community Support Navigator

Program & Location: Community Based Recovery Services, New Bedford

Education & Experience: Bachelor's degree or 2 years of relevant work experience

Pay Rate: $21 - $25 an hour Non Degreed(Education, experience dependent)

                  $26 - $30 an hour Bachelor's (Education, experience dependent)

Statues/Shift: Full Time / 8am - 4:30pm

Travel required with mileage reimbursement

Benefits  

• Medical Insurance   
• Dental Insurance   
• Vision Insurance   
• Long & short term disability  
• Discounted auto/home and renters insurance - Rogers & Gray  
• 403b - Retirement  
• FSA & DSA  
• PMLA  
• Employee Assistance Program  
• Bonuses & Referral  
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach  
• Education days to use towards CEU's  
• Free meals at select programs and when available  
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year) 

About Us

High Point provides a range of community-based services including Community Based Recovery Support (CBRS). CBRS was created to provide additional support to people as they work on their recovery within their communities. Often, clients who have been in an addiction treatment or Section 35 facility and are transitioning back into their communities' benefit from extra support. 

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life. 

Community Support Navigator Requirements

• Ability to work collaboratively with substance use and mental health disorder population, clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers; 
• Possess the ability to maintain healthy boundaries; 
• Knowledge of appropriate confidentiality policies and procedures; 
• Good verbal and written communication skills; 
• Knowledge of basic office skills: phone, fax machine, copy machine, filing; 
• Knowledge of basic computer skills and software including Microsoft Word/Excel; 
• Ability to work independently without direct supervision while adhering to the program’s philosophical team approach; 
• Certification in HPTC’s approved de-escalation program as well as CPR; 
• Participation in annual TB screening. 

Community Support Navigator Duties and Responsibilities

• Compliance with Federal Regulations, HIPAA, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients;
• Compliance to and working knowledge of all applicable HPTC policies and program procedures including but not limited to those relating to ethics/boundaries and duties of role;
• Maintain safety and security of client/staff at all times;
• Ensure timely contact of Clinical Director in event of a crisis/emergency;
• Attend all mandatory trainings, staff meetings, and supervision meetings as required;
• Provide client-centered Community Support Program (CSP) and Community Support Program Justice Involvement (CSP-JI) services as indicated in needs assessment/service
• plan (12 step meetings, linkages to medical/counseling appointments, court, housing etc.),
• Provide coordination with HPTC outpatient units in region for client education/approach/sign-ups for CSP/CSP-JI services following Initiation policy;
• Assisting members in improving their daily living skills;
• Provide temporary transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources (e.g., public transportation, PT1 forms, etc);
• Encouraging and facilitating the utilization of natural supports and recovery-oriented peer-support and self-help support and services.
• Provide 24 hour on-call coverage in program rotation;
• Utilize Motivational Interviewing and in all client encounters;
• Maintain appropriate level of productivity/billable hours;
• Coordinate with administrative assistant for all authorization requests;
• Collaborate with Mobile Crisis Intervention (MCI); state agencies; and/or outside providers;
• Accurately complete/document needs assessments, service plans, encounter notes, and service delivery reports in required time;
• Maintain appropriate level of productivity/billable hours;
• Accurately complete all required billing sheets and expense reports in required time frame;
• Accurately document all client progress on required forms in required time frame;
• Investigate and develop community contacts and cooperative networks with other community groups and agencies;
• Coordinate with legal departments and facilities to enhance and ensure quality care for all clients;
• Cooperate with other health and social service agencies in an effort to increase CSP/CSP-JI services;
• Other duties as assigned by the Clinical Director.

Community Support Navigator Qualifications

• Bachelor’s Degree in a related behavioral health field Or Two (2) years of relevant work experience, or lived experience of homelessness, behavioral health conditions and/or justice involvement.   
• Valid driver’s license and ownership of a car.